Walking the tightrope
In a difficult economic climate for both consumers and business, food and drink producers face a delicate balancing act to keep costs down while maintaining quality for customers.
Amazon operates a sophisticated, advanced PID (Parcel identifier system), automating goods-in processing with no tolerance errors. If Amazon inefficiently or incorrectly receive your product due to manual processing you may receive significant fines, chargebacks, and, invoice shortages when they haven’t been able to resolve goods-in issues manually.
Suppliers must ensure they set up logistics and order fulfilment to meet Amazon’s complex requirements. Internal procedures and communication to Amazon must be aligned – from product development and launch, to invoicing and EDI integration.
Logistics and account management teams often don’t have the time or knowhow to navigate Amazon’s stringent rules and guidelines. This guide can support teams to work through areas that may be non-compliant with Amazon’s requirements.
Fortunately, you can dispute shortages and chargebacks if you have found no wrongdoing. Ensure you know the process, what data is required, and what evidence you can and cannot provide.
Why 30 days is important
If you’re experiencing challenges with Amazon Vendor chargebacks and shortages, we can help.
Contact us at vendigital.com/contact
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