Recent troubles facing many train operators have underlined the need for transformative change. Urgent intervention is needed to restore services and reset the industry on route to a more profitable future.
An effective performance management system is part of the core structure within an organisation. It combines people, process and technology to not only facilitate the deployment of corporate strategies but also drive their effectiveness through daily operational procedures and actions for improvement.
Using consolidated data to provide insights, we can support effective decision-making across end-to-end processes. This approach enables the deployment of organisational strategies within the performance management framework, motivating continuous improvement behaviours and driving increased performance through all levels across the organisation.
We understand how important it is for an organisation to have the right operating strategy that harnesses and combines key capabilities to drive growth and sustainability. We incorporate a plan-do-check-act cycle throughout the entire organisation that delivers data-driven insights to enable measurable, transformational decision-making across end-to-end processes and within operational functions.
Combining our consulting expertise and proprietary digital platform, we work with clients to achieve measurable and sustainable cost reductions. Having consistent visibility into the organisation’s performance and learning from valuable insights, we help to drive continuous improvement and embed behaviours from the ground up that link to and deliver the business’s strategy.
Our performance management framework incorporates five key areas to drive operational success: KPI cascade, performance management, issue resolution and escalation, continuous improvement and process confirmation.
We work with the organisation to identify key performance indicators across teams and business units to develop a measurable framework that ensures performance is aligned with and linked to its strategic objectives.
Starting from the top level, we help plan and set the vision, goals and strategic priorities at an organisational level, which are subsequently cascaded down through the organisation’s departments, teams and individuals. Supporting metrics are used to measure, analyse and align performance throughout the entire organisation.
We support the process of measuring, managing and driving performance at all levels of the organisation, from departments through to teams and individuals. We upskill in-house teams to drive performance improvement and embed analytics solutions to ensure the benefits are sustained over the long-term.
Issue resolution and escalation
Working closely with our clients, we upskill individuals and teams to embed best practice and the knowledge to identify issues where they arise and tackle them effectively. We help establish robust governance procedures to ensure issues that cannot be resolved have a clear route of escalation and can be brought to the attention of the right people through an established procedure. Issue resolution also plays an important part in developing strategies for the future through continuous improvement.
Organisations are supported to build an ongoing, innovative/progressive culture, from top to bottom, that focuses on the continuous improvement of people’s day-to-day performance. Together with our clients we develop processes that evaluate how teams and business areas are performing. In addition, we identify areas of concern, create plans to resolve issues and encourage skill development, generating a cycle of continuous improvement.
Embedding performance improvement is vital to enhancing how a business operates. We work with clients to ensure ongoing benefits are realised and follow-up processes are established to ensure objectives to upskill and improve are achieved, in line with the organisation’s overall strategies.
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The benefits of best practice
Combining our consulting expertise and proprietary digital platform, through our Insights360 methodology, we enable the establishment of a robust performance management system that drives sustainable operational efficiencies.
Harnessing consolidated data insights, we use our expertise to facilitate effective decision-making that translates to measurable and transformational strategy deployment across the entire business, its operations and processes, which, in turn, delivers cost savings and growth for the company.
Supporting the development of a strategy deployment framework, together with a performance management framework designed to deliver end-to-end performance insights, we help drive continuous improvement throughout the business.
Enhance engagement and productivity
An effective performance management system is the core structure of an organisation that brings together the people with processes and technology to fulfil its strategic aims. Using valuable insights from reliable, accurate, real-time data, we help to ensure the continuous, collaborative engagement that sees the fulfilment of a company’s goals.
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