Recent troubles facing many train operators have underlined the need for transformative change. Urgent intervention is needed to restore services and reset the industry on route to a more profitable future.
Operational excellence harnesses consistent learning and improvement across the entire organisation, embedding changes deeply within its structure to achieve the organisation’s strategic goals and unlock business value. By improving operational efficiencies and using a structured, integrated approach that aligns with an organisation’s people and processes, businesses will experience the benefits of reduced operational overheads, lower procurement costs and increased growth.
When building a sustainable Operational Excellence system to achieve the organisation’s strategic objectives, we focus on five fundamental principles: purpose, structure, behaviours, skills and engagement, which is at the heart of our approach.
By identifying and understanding current operational procedures, we define and model the process stages, determining what success looks like and creating a clear operational strategy. Through the analysis of reliable, accurate, real-time data, key performance metrics can be established that will lead to reduced costs and enhanced risk management.
Using our strategic framework to build a systematic approach, we create a clear operating model, processes and automation, implementing the right tools and systems to enable teams to react quickly in solving issues before they arise. This results in a more responsive, reliable operational structure that minimises costs and improves operational efficiency.
Breaking down barriers by empowering leaders to help employees understand why and how operational performance needs to change, we promote the right attitude and mindset to drive improvement. By embracing change and understanding the impact of their roles, employees can align their operating practices with the overall business strategy, helping to drive the business towards achieving its objectives.
Working closely with the organisation, we identify employee skill gaps and up-skill in-house teams to ensure they have the right knowledge and skills necessary to leverage ongoing benefits following a project’s completion. We help ensure teams have a defined, clear understanding of the organisation’s goals and how they are aligned with overall strategies, leading to improved work practices.
Our framework brings together all the elements of lean thinking and involves everyone within the business to personally drive organisation-wide improvement. Through effective communication, employee performance can be aligned with the organisation’s key strategies while ensuring the necessary digital tools, skills, and knowledge are available, ensuring that consistent operational success can be sustained.
Get in touch
The benefits of best practice
By strengthening your operational excellence through alignment of strategy with process improvements, automation and an effective operating model, we can improve cost efficiencies, enable growth and support the achievement of your business objectives. Through empowering business leaders with the necessary tools, skills and knowledge, and establishing structures and performance metrics, consistent and sustainable improvement and growth of the business can be delivered.
Enhanced performance management
An effective performance management system is the core structure of an organisation that brings together the people, processes and technology to fulfil the organisation’s strategy via operational routines and actions for improvement. Using valuable insights from reliable, accurate, real-time data, we help to ensure continuous, collaborative engagement in operating practices that drive business-wide improved performance.
Improved operational and cost efficiencies
Aligning an organisation’s business strategies with its operational structure and processes, focusing on innovation and transparency throughout, unlocks the potential for delivering greater cost efficiencies. Combining the right skills and knowledge with reliable data and performance indicators ensure these operational efficiencies are sustainable over the long term.
Create a centre of excellence
Creating a centre of excellence is an organisational framework that brings together the people, processes and technology to maximise operations, achieve excellence and drive success. A clear understanding of the organisation’s goals and aligning them with the business’s strategy while nurturing learning and improvement creates an integrated approach for operational success.
Get in touch